We are grateful to you for giving us the opportunity to serve you. Your holiday will be more enjoyable to you and your fellow guests if you kindly observe the suggestions mentioned below. Your co- operation in these matters will enable us to deliver your tour at our best potential and in turn you will get the maximum value for the money you have invested in the tour.

At the Airports
1) It is important for you to ensure that you are at the airport at least 3 hours before departure of your flight. Immigration and security check procedures can sometimes take up a lot of time.
2) You will be received and greeted by your Travel Professional upon arrival at the airport. Sometimes you may have to wait for some fellow passengers who may be arriving on another flight. Please co-operate in this regard. Though it will be our endeavor to provide quick transfers from the airport, the same is not guaranteed by us. Since this is a group tour, the group as a whole will be transferred and we shall not be able to arrange separate transfers.
3) Passengers joining directly are requested to arrive at the hotel and check-in on their own, at 15:00 hours (local time). Kindly also get in touch with the Travel Professional or the local representative who will be staying at the same hotel.
4) Sometimes, the Travel Professional may not be available to check you in personally as he may be at the airport receiving passengers. Your kind co-operation is requested in this regard.
5) Sufficient change should be carried by guest for trolleys when they land at airports.

Time Difference
1) Australia is 4 hrs and 30 min ahead of Indian Standard Time. The ideal time to call you from India would be 1800 hrs.
2) New Zealand is 6 hrs and 30 min ahead of Indian standard time. The ideal time to call you from India would be 1600 hrs.
3) Thailand/ Cambodia/ Vietnam is 1 hr and 30 min ahead of Indian Standard Time.The ideal time to call you from India would be 2100 hrs.
4) Singapore/ Malaysia/ Hong Kong/ Macau are 2 hrs and 30 min ahead of Indian Standard Time. The ideal time to call you from India would be 2000 hrs.
5) South Africa is 3 hrs and 30 min behind Indian Standard Time. The ideal time for your family to call you from India would be 0100 hrs, which will be 2130 hrs in South Africa.
6) Kenya is 2 hrs and 30 min behind Indian to call you from India would be 2330 hrs, which will be 2100 hrs in Kenya.
7) Egypt is 3 hrs and 30 min behind Indian Standard Time. The ideal time for your family to call you from India would be 0030 hrs, which would be 2100 hrs in Egypt.
8) Mauritius is 1 hr and 30 mins behind Indian Standard Time. The ideal time for your family to call you from India would be 2230 hrs, which will be 2100 hrs in Mauritius.
9) Please note that Continental Europe is 3½ hours behind India time and UK is 4½ hours behind India time. The ideal time for your family to call you from India would be 1000 hrs India time, which will be 0630 hrs in Continental Europe/ Eastern Europe or 0530 hrs in UK. Please advise your family to spell out your surname clearly and request that it is the Indian group with the name of the Tour Manager/ Tour Company. This will help your relatives to get through to you easily and minimize the cost on international calls.
10) Please note that USA has 6 time zones. On the East Coast (New York, Washington D.C., Niagara and Orlando) the time is 10 ½ hours behind IST. Whereas, on the West Coast (Los Angeles, Las Vegas and San Francisco) the time is 13 ½ hours behind IST.

Baggage & Valuables
1) Please don’t store money and valuables in your checked in baggage. The same should be kept in hand baggage.
2) It is also suggested that you carry a set of clothes and your medicines in your hand luggage just in case the checked in luggage arrives late or is misplaced.
3) There is no porterage in this tour. So kindly travel light. Pulling around heavy luggage will make you tired and not allow you to enjoy the tour. Also kindly ensure that all luggage has wheels.
4) Airlines have restrictions on baggage weight, numbers and dimension. Kindly check the airline website regarding the same before traveling so as to avoid paying excess baggage charges. Generally, airlines allow a maximum of 20 kgs per person as check-in baggage and 01 piece of cabin baggage, weighing not more than 05 kgs per person.
5) Kindly note heavy luggage cannot be carried up to the Genting hotels by cable-cars. You can store heavy luggage in lockers provided by Genting management. In case you wish to carry your heavy luggage up to the Genting hotels, truck services are available for the same at extra charge. It is advisable to pack separately for your stay at Genting in a separate hand bag, so that you can carry the same along with you. pieces per person as check-in baggage. The maximum weight per bag should not exceed 23 kgs. The total linear dimensions (length+height+width) should not exceed 62 inches each. One small handbag per person is allowed with total dimensions of 110 cms (max 6 kgs). However exact baggage policy depends on the airline you are travelling on. So please reconfirm with your sales agent for the exact baggage policy. Please also note that for domestic flights within America the check-in baggage cannot be locked. However they do have special locks which can be purchased in America itself. TSA locks which can be used on domestic flights should be procured by the guests in India.
7) Most of the Airlines in USA have announced a revised check in bag policy, wherein they will implement a $25 service fee for the first checked bag & $35 service fee for a second checked bag per sector. This will apply to all flights within the U.S. & is also applicable for the clients who are booked & travelling on our group tours. Customers will have to pay directly to the airline for the check-in baggage, at the airport with a credit card or cash. However airline policies keep changing, hence please confirm the same prior to departure.
8) Countries you are traveling to have seen high incidence of thefts and baggage liftings in the recent past. Kindly therefore take care of your belongings at all times. We will not be liable for any loss suffered by you in case of loss of your baggage.
9) Airlines have strict security procedures on scissors, gels, liquids and sharp objects. Kindly ensure that the same is not carried in your hand baggage. Guests are advised to check the respective airline websites on these policies so as to be up to date.

Clothing
1) Light weight clothing (natural fibres) is suitable all year round. Please carry a heavy woollen jacket, woollen cap and gloves in Europe, USA, Australia and New Zealand.
2) You will be visiting the Great Barrier Reef, where you will have an opportunity to snorkel, swim or dive. You may also visit WhiteWater World. So please carry your swimwear.
3) It is advisable to carry a formal outfit for events such as the ‘Showboat Dinner Cruise’ and the ‘Lido’. Ladies can wear Western or Indian formal outfits.
4) In the Far East light weight and tropical clothing with umbrella through out the year. Casual clothing is widely acceptable and only the first-class hotels and restaurants require formal wear.
5) You must carry a cap, sun glasses, a folding umbrella and comfortable walking shoes (canvas or track shoes).
6) We suggest you keep some woolens in your hand baggage when you land at San Francisco, as it can be comparatively cooler than other cities in the US.
7) KENYA: Please carry a pair of formal clothes for Mt. Kenya safari Club. If you’re going on a safari, pack comfortable walking shoes and khaki, brown or beige casual clothes. Long- sleeved shirts and trousers will help protect you against the sun and insect bites. Take a warm jacket for game drives; and, if you’re travelling in the summer, make sure it’s water-proof.
8) EGYPT: Cotton clothes are most comfortable. Regular jeans, closed comfortable shoes are advisable on sightseeing tours. As Egypt is an Islamic country, shorts or any improper clothing is perceived as a cultural insult.
9) MAURITIUS: Lightweight and tropical clothing throughout the year. Casual clothing is widely acceptable and only the first-class hotels and restaurants require formal wear.
10) Please carry an alarm clock, an additional pair of spectacles if you are using one, digital camera memory cards with higher capacity and multi plug adaptor. Please also carry a prescription with generic names of essential medicines if you are using them.
11) Kindly keep a copy of your passport and visas separately from your original. Please carry the original insurance certificate.

Health, Vaccination and Quarantine
1) It is our privilege to serve clients of all age groups. However, some of our tours involve a fair amount of walking, especially on some city tours. It is advisable that your physical condition is good in order to avail of such walking tours.
2) If you are traveling to Kenya, its mandatory to get yourself vaccinated against yellow fever,10 days prior to arrival into Kenya and carry the certificate of the vaccination along with you, on your tour.
3) It is mandatory to declare fresh and packaged food, cooked and raw food ingredients, packaged meals including airline food, herbs and spices, traditional medicines, herbal tea, biscuits, cakes, snack food, fruit, eggs, meat, vegetables, seeds & nuts, animals, plants and items made from plants or wood. Footwear, clothing and any items used in rural areas or carrying contamination from soil, faeces or plant material. Amnesty bins are available for unwanted items as you leave your aircraft, on arrival into Australia and New Zealand. If you have declared any food, plant or animal items on your incoming passenger card, make sure you have them inspected. Quarantine officers use detector dog teams, X-Ray machines and random baggage checks to detect undeclared quarantine items. If you conceal items of quarantine you may receive an on the spot fine or you could be prosecuted.

Airline upgrades
1) We have no control over airline upgrades and the same is either provided at the discretion of the airline you are flying or on paying the excess differential charges by you. If you wish to avail of the same, it is better to inform and pay us the necessary charges at the time of the booking. Sometimes upgrades are not possible at the airport due to flights being fully booked.

Currency
THAILAND: Thai Baht (THB) = 100 Satangs.
Notes are in denominations of THB 500, 100, 50, 20, 10.
Coins are in denominations of THB 10, 5, 1 and 50 Satangs.

CAMBODIA: Cambodian Riel (KHR) = 100 Sen. Notes are in denominations of KHR 5000, 2000, 1000, 500, 100.
Coins are in denominations of KHR 500, 200, 100 and 50 Sen.

MALAYSIA: Malaysian Ringgit (MYR) = 100 Sen.
Notes are in denomination of MYR 1000, 500, 100, 50, 20, 10, 5 and 1.
Coins are in denominations of MYR 1 and 50, 20, 10, 5 and 1 Sen.
The Ringgit is often referred to as Malaysian dollar.

VIETNAM: Vietnamese Dong (VND) = 100 Xu.
Notes are in denomination of VND 5 lac, 2 lac, 1 lac, 50,000, 20,000 and 10,000.
Coins are in denominations of VND 5000, 2000, 1000, 500 and 200 Xu. The sub units have been unused in Vietnam for several years.

SINGAPORE: Singapore Dollar (SGD) = 100 Cents.
Notes are in denominations of SGD 10000, 1000, 500, 100, 50, 20, 10, and 1.
Coins are in denomination of SGD 1 and 50, 20, 10, 5 and 1 cents.

HONG KONG: Hong Kong Dollar (HKD) = 100 Cents.
Notes are in denominations of HKD 1000, 500, 100, 50, 20 and 10.
Coins are in denominations of HKD 10, 5, 2 and 1 and 50, 20 and 10 Cents.

MACAU: Pataca (NUP) = 100 Avos
Notes are in denominations of 10, 20, 50, 100, 500 & 1000 patacas.
Coins are in denominations of 10, 20 and 50 avos as well as one, two and five patacas.

OMAN: Omani Rial (OMR) = 1000 Baisa.
Notes are in denomination of OMR 50, 20, 10, 5, 1 and ½
Coins are in denominations of OMR 50, 25, 10 and 5 Baisa.

AUSTRALIA: Australian Dollar (AUD) = 100 Cents. Notes are in denomination of AUD 100, 50, 20, 10 and 5.Coins are in denomination of Cents 50, 20, 10 and 5 AUD 2 and AUD 1.

NEW ZEALAND: New Zealand Dollar (NZD) = 100 cents.
Notes are in denomination of NZD 100, 50, 20, 10 and 5.
Coins are in denomination of Cents 50, 20, 10 and 5 NZD 2 and NZD 1.

USA: US dollar (USD) = 100 cents.
Notes are in denominations of USD 100, 50, 20, 10, 05, 02 and 01.
Coins are in denominations of: 50, 25, 10, 05 and 01 cents.

SOUTH AFRICA: South African Rand (ZAR) = 100 cents.
Notes are in denominations of ZAR 10, 20, 50, 100, 200.
Coins are in denominations of ZAR 1 rand, 2 rands, 5 rands and Cents 1, 2, 5, 10, 20, 50.

KENYA: Kenyan Schilling (KES) = 100 cents.
Notes are in denominations of KES: 20, 50, 100, 200, 500, 1000.
Coins are in denominations of KES 1 Schilling, 5 schillings, 10 schillings and Cents 5, 10, 50.

EGYPT: Egyptian Pound (EGP) = 100 Piasters.

MAURITIUS: Mauritian Rupee = 100 cents.

EUROPE: Since 01st January 2002, Euro currency has come into existence.
Notes: 500, 200, 100, 50, 20, 10 and 5
Coins: 02 Euro, 1 Euro and 50, 20, 10, 05, 02 and 01 cent.
1) You must carry Euros, Swiss Francs (for those visiting Switzerland) and Pound Sterling (GBP)
2) Avoid changing money at the hotels and at the airports as the exchange rates are poor.
3) Change only as much money as necessary.
Commissions on each currency exchange often amounts to 7-10%
4) Coins and currency of small denominations must be used first and in the country where applicable as these cannot be converted to other currencies internationally.
5) Please carry some euro coins as they are required for trolleys at the airport.
6) If you are carrying traveler’s cheques, please keep the receipts safely stored at another place and not with the traveler’s cheques.

Optionals
1) If you are interested in purchasing optionals in the tour, please note that you need to inform the tour manager and pay him the necessary charges on the first day itself. Payment must only be made in Cash as specified by the Tour Company / Travel Professional. Traveler’s Cheques, Credit Cards and other forms of payments are not accepted.

Tipping
1) Tipping is mandatory on all tours for services provided unless otherwise specified in “What your tour price includes” section in the price grid of the respective product. The coach driver, porters (in non Europe destinations) need to be tipped for their services. A nominal amount as given below is charged in the tours:
Europe : 3 Euros per person per day USA : 3 USD per person per day Australia : 2 AUD per person per day
New Zealand : 3 NZD per person per day Hongkong, Macau, Shenzhen, China and African Countries : 5 USD per person per day
2) Toilet attendants must be tipped after using the toilet facilities.

Punctuality
1) Punctuality is the most crucial element in the tour. Sightseeings, local guides, restaurants etc have been pre booked for a particular duration and time slot. These services cannot be availed beyond their pre-booked time limits.
2) Sometimes few people delaying, can delay the entire group.
3) Strict driving regulations on time and speed for coaches are enforced by law in Europe, USA, Australia and New Zealand and coach drivers will not risk driving their coaches beyond the stipulated hours for they can be prosecuted. Hence any time wasted cannot be made up or compensated for. The only result in such a situation would be curtailed sightseeings.
4) Please cooperate with your tour manager on the timings issue at all times as the same is in the interest of a successful tour.

Coach
1) Your coaches are carefully chosen by us considering that most of your journey in the tour will be by coach.
2) Coaches in Europe are air-conditioned while in UK they are air-cooled.
3) Since we shall be using the same coach for most of your tour, kindly keep the coach clean by not eating food stuff in the coach. Leftover food lying in the coach will start rotting and make your journey highly unpleasant.
4) Smoking and drinking in coaches are not permitted due to local regulations.
5) There is no reserved seats in the coach. In the interest of the group, seating will be rotated on a daily basis.
6) Guests are individually responsible for any damages done to the coach.
7) In Kenya, your coach will be an 8 Seater Combi-van.

Hotels
1) Check-in time in hotels is 15:00 Hours while Check-out is at 11:00 Hours. Early checkin / late check out is not available on complimentary basis and a day’s charge may apply. Also the same is subject to availability at the hotel.
2) While checking into the hotel please wait in the lobby or the coach as advised by the tour manager while the checkin formalities are completed by him. Crowding at the reception area for keys will hamper the checkin process and delay your access to your rooms.
3) Mini bar, telephones, Pay Channel at the hotel are chargeable. Kindly settle your dues before checking out.
4) Guests are individually responsible for any damage done to the hotel property during their stay and the same will be recovered financially from you by the hotel authorities.
5) Sometimes due to limited staff, room service may not be possible at the hotel.
6) Sometimes, group may be split and accomodated in two or more separate hotels in different but nearby cities due to non availability of hotel rooms. Please cooperate. This will not affect your itinerary or sightseeing.
7) Most hotels are air-conditioned. However sometimes due to change in temperature the weather may become warm. Kindly note there are no provisions for ceiling fans or table fans in the rooms.
8) Some hotels may have safe deposit lockers which may be availed for storing valuables but please remember to take the stored valuables with you when you check out.
9) Normal tap water is safe for drinking in Europe and the UK. No bottled water is provided.
10) We shall try our best to provide adjacent rooms and rooms with twin/double beds to our guests as per their request but the same cannot be guaranteed. Sometimes when the hotel is fully booked rooms may be available on different floors. Guests are requested to cooperate.
11) In Europe, triple rooms generally do not have a third bed. They have a rollaway cot. In the USA, for a triple room, two queen sized beds are normally provided. This is good to accommodate four persons.
12) No hot water kettles are provided in rooms.
Please carry your supply of tea bags, sugar etc in case you wish to make tea / coffee in the room. Please also carry an electric kettle. Please note that any damage made in the room while making such tea / coffee is your liability.

Meals
1) Complimentary buffet breakfast as per itinerary is provided. Most meals are served in reputed Indian restaurants.
2) A-la-carte is not possible as menus are fixed in advance.
3) Where local meal is provided and opted for, kindly note the same is of fixed quantity.
(unlike the Indian buffet meals). Where local meal is opted for, Indian meal cannot be requested and vice versa.
4) Buffets are unlimited. However please do not waste food. Please also be patient for refills to take place.
5) Kindly check itinerary as to what meals are provided on your tours.
6) In case of early morning departure, buffet breakfast will not be provided. A packed breakfast will be provided instead.
7) Lunches are vegetarian. This is to ensure comfort to everyone as the day will be spent traveling in the coach.
8) Please note that all meals on tour are for consumption in restaurants only and under no circumstances can it be carried out of restaurants (especially fruits).
9) Lunches may not be provided on certain tours. Kindly check the itinerary for details.
10) Egypt, South Africa and Kenya bottled water is recommended as tap water may not be fit for drinking.
11) Restaurants in Egypt, Kenya, South Africa and Mauritius may not provide drinking water.

Travel Professional
1) We request you to kindly co-operate with the Travel Professional and abide by his/her instruction, for a successful and a memorable tour. Any individual requests or demands made to the Travel Professional on tour will not be entertained by him/her, as it is a group tour and hence the same is not possible.

Voltage
– Voltage in Australia is 220volts
– Voltage in New Zealand it is 230volts
– Voltage in Thailand/Malaysia/Macau/Cambodia/ Vietnam is 220volts
– Voltage in Singapore it is 220-240volts
– Voltage in USA it is 110volts
– Voltage in South Africa is 220-230volts
– Voltage in Egypt is 220volts
– Voltage in Kenya it is 220-240volts
– Voltage in Mauritius is 230volts
– Voltage in Europe is 220/110volts
– Voltage in London it is 240volts
– Voltage in Mauritius is 230volts
– Voltage in Oman is 240volts

Please carry adapters to suit your appliance voltage.



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